Frequently Asked Questions

How do I place an order on Flairosa?

To place an order:
👉 Browse and select the luxury perfume of your choice.
👉 Click “Add to Cart”.
👉 Proceed to “Checkout”.
👉 Fill in your contact and shipping details.
👉 Confirm your order and select a payment method.
👉 Complete your payment to finalize the order.

What is your return policy?

We accept returns only if the product delivered is damaged, defective, or incorrect. Returned items must be unused, in original packaging, and accompanied by the invoice. Other than these conditions, returns are not accepted.

What payment methods do you accept?

We use a secure gateway via Cashfree. Accepted payment modes include Paytm, credit/debit cards, PayPal, net banking, wallet payments, and Cash on Delivery (COD). COD incurs an extra fee of ₹50.

What is an Order ID?

The Order ID is a unique number generated after a successful order. It allows you to track and reference your purchase.

How are refunds processed?

Refunds are credited to the original payment method within 5–7 business days, as per your bank’s policy.

Can I cancel my order after placing it?

Yes, you can cancel your order by logging into your Flairosa account—provided it hasn’t been dispatched yet (within 48–72 hours of placement).

How long does delivery take?

All orders are delivered within 5–7 working days after dispatch. You can track your shipment through your Flairosa account.

How do I contact customer support?

Please email us at info@flairosa.com with your query. Our team will get back to you promptly.

What ingredients are used in Flairosa perfumes?

We use premium-grade natural essential oils, aroma compounds, and ethically sourced ingredients. Our fragrances are crafted with precision for a luxurious scent experience.

Do I need to create an account to place an order?

Yes, creating an account ensures a secure and seamless shopping experience. You can sign up with your basic details on our website.

Is it safe to pay online on Flairosa?

Absolutely. Our website uses 100% secure encryption through trusted payment gateways to protect your financial information.

What if a product is out of stock?

In case your desired perfume is out of stock, we suggest checking back soon or signing up for back-in-stock alerts if available.

Is Cash on Delivery (COD) available across India?

Yes, COD is available across India for orders up to ₹1500. Please note, an additional ₹50 charge applies to COD orders.

Is there an extra charge for COD orders?

Yes, all COD orders carry an extra fee of ₹50, separate from the order total.

How does the delivery process work?

Orders are typically processed and shipped within 48–72 hours. Delivery to your address is made within 5–7 working days post-dispatch.

How can I track my order status?

Log in to your Flairosa account and use your Order ID to view tracking details. For further help, contact info@flairosa.com.

Do you offer product samples?

At present, we do not provide product samples. However, our detailed fragrance descriptions are designed to help you choose confidently.

Are Flairosa perfumes tested on animals?

No. We are a cruelty-free brand. Our perfumes are never tested on animals and are ethically formulated.

Why choose Flairosa over others?

We combine luxury, quality, and affordability. Flairosa fragrances are long-lasting, thoughtfully crafted, cruelty-free, and suitable for all genders and skin types.

What should I do if I receive a damaged product?

Please email info@flairosa.com within 24 hours of delivery with pictures of the damaged item, and we’ll assist you with a resolution.

Do your perfumes contain preservatives?

Our perfumes are crafted with care using safe ingredients. Any preservatives used are industry-approved and skin-friendly, ensuring product longevity.

How long does it take to receive my order?

Your order will be delivered within 5–7 working days after it has been shipped.

Do you ship internationally?

Currently, Flairosa only ships within India. International shipping is not available at this time.

Where are Flairosa perfumes made?

All Flairosa products are proudly made in India, with manufacturing based in New Delhi.

What makes Flairosa perfumes unique?

Flairosa stands apart by offering luxury-grade perfumes that are not only affordable but also thoughtfully crafted for the modern Indian lifestyle. Our scents are long-lasting, cruelty-free, gender-inclusive, and designed to evoke emotion, confidence, and sophistication in every spray.

What truly sets us apart is our expertise in creating “inspired perfumes”, fragrance compositions reminiscent of global favorites, offered at a fraction of the cost without compromising on quality. Each perfume is formulated to complement the Indian climate, ensuring that the scent stays fresh and captivating even in warm and humid weather conditions.

Whether you’re heading to work, a celebration, or a casual outing, Flairosa perfumes are made to elevate your everyday moments, leaving behind a lasting impression that feels luxurious yet approachable.

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